42 jobs being cut from Cox’s local office

Published: Wednesday, February 26, 2014 at 7:15 p.m.
Last Modified: Wednesday, February 26, 2014 at 7:15 p.m.

Cox Communications announced Wednesday it will eliminate more than 200 jobs in Florida as part of its plan to relocate call center jobs nationwide to seven centralized locations.

The decision will cut 42 positions from the company’s Gainesville office off Northwest 43rd Street as well as 171 jobs in Fort Walton Beach and Pensacola, said Cameron Johnson, public affairs manager for the company.

The positions will be relocated to centers in Las Vegas, Phoenix, Oklahoma City, Omaha, Neb., Wichita, Kan., Hampton Roads, Va., and Baton Rouge, La., by June.

Until then, employees at Florida’s three impacted offices can relocate to one of the seven centers or apply for open positions within the company. For Gainesville employees, this includes jobs in the city and Ocala.

Employees are eligible for a $15,000 relocation package if they move for a new position, Johnson said. If they leave the company, they’ll receive a severance package.

The company will hold resume and interviewing workshops for impacted employees during the transitional period, Johnson said. Cox is also considering a job fair for open positions.

“Our priority is taking care of our employees,” Johnson said.

The company said efficiency was the reason for its decision to relocate the call center jobs, which include technical and customer support positions.

“This is something competitors are doing nationwide,” Johnson said.

Representatives at Gainesville’s office couldn’t be reached for comment late Wednesday.

Johnson said the new centers will provide customers decreased wait times on the phone and representatives trained to handle specific problems.

The decision doesn’t affect offices in South Florida or employees working in other departments, such as public affairs, marketing and human resources, in Gainesville.

“Cox will continue to provide more than 150 jobs in the Gainesville area,” Johnson said. “We will remain an active member of the community.”

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