Gainesville2Go says ex-employee sent expletive-laden email
Published: Thursday, April 4, 2013 at 1:03 p.m.
Last Modified: Thursday, April 4, 2013 at 2:00 p.m.
Food delivery service Gainesville2Go says a fired ex-employee is to blame for an obscene message sent Thursday morning to all customers in the company's email list and subsequent Facebook and Twitter posts about the message.
Manager Michael Tatum said an office worker who had been fired a couple of days ago had passwords to access the accounts and “decided to hack us and ruin our business.”
Tatum said the former employee, whom he would not identify, had been fired for “internal issues.” Gainesville2Go has since changed the passwords, he said.
The message, sent with the subject line “Free Deliveries for a Week,” went out just before 6 a.m. It said, “Hey (expletive): Here's a coupon for free delivery for the next order that you take to yourself! ... this is only a test. I love (expletive)!!!”
A post on the company's Facebook page sent shortly thereafter, which Tatum also attributed to the former employee, said, in part, “I could lie to you and say that we were hacked but we weren't.”
“We've had customers call in,” Tatum said. “They were really confused and shocked and hurt.”
“I just want our customers to know we're greatly sorry,” he said. “We're going to get back to the professionalism they looked for in the past.”
In response, the company is offering free delivery through Sunday.
Management followed up with an email to customers to apologize for the incident. According to the email, customer credit card information is secure.
Gainesville2Go provides food delivery service for 35 to 40 area restaurants.